Refund Policy for Subscription Services
1. Overview
This Refund Policy applies to all subscription-based services offered on our platform, including monthly and annual plans. By purchasing a subscription, you agree to the terms outlined in this policy.
2. Subscription Billing
Subscriptions are billed in advance on a recurring basis (monthly or annually), depending on the plan selected at the time of purchase. Payments are automatically renewed unless canceled by the user prior to the next billing cycle.
3. User Responsibility
Users are solely responsible for managing their subscriptions, including cancellation. Subscriptions can be canceled at any time via the user dashboard. Failure to cancel before the renewal date will result in automatic billing.
4. Refund Eligibility
- Refunds are generally not provided for completed billing cycles.
- In exceptional cases, a refund request for the most recent billing period may be reviewed at our discretion.
- Refund requests for multiple past billing periods are not accepted.
5. Non-Refundable Cases
Refunds will not be issued in the following situations:
- Failure to cancel a subscription before renewal
- Partial use of services within a billing period
- Change of mind after purchase
- Lack of usage during an active subscription period
6. Service Delivery
Access to the platform and its content is considered full delivery of the service. Continued access during the subscription period constitutes fulfillment of our service obligations.
7. Chargebacks and Disputes
Initiating a chargeback without contacting us first may result in suspension or termination of the account. We reserve the right to provide all relevant evidence to payment providers to resolve disputes.
8. Policy Acceptance
By completing a purchase, you confirm that you have read, understood, and agreed to this Refund Policy.
9. Contact
For any billing-related inquiries, please contact our support team at [email protected]